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Managing your subscription
Pause, skip, cancel, or update payment — start here.
How do I pause, skip, or cancel my membership?
Sign into your account at possibletraining.com, then open Manage Subscriptions — it takes you straight to your subscription portal, where you can pause, skip, cancel, or change your plan. There's no separate portal login or link — it's all through your store account. (If you'd rather not log in with a password, you can request a one-time code by email or text to get in.)
How do I update my payment method?
Same place — sign in → Manage Subscriptions → update your payment method.
When am I billed?
Your next billing date is shown in Manage Subscriptions.
Orders & shipping
How long will my order take?
Most orders ship within 1–3 business days. Once shipped, U.S. delivery typically takes 3–7 business days via UPS, USPS, FedEx, or DHL, depending on your order and destination. You'll get a confirmation email with tracking as soon as it ships.
Do members get free shipping?
Yes — active members get free shipping on shop purchases, applied automatically at checkout once you're signed in.
How do I track my order?
Use the tracking link in your confirmation email, or sign in and open Orders in your account.
Do you ship internationally?
Yes — we ship to most countries. Delivery times vary by destination, and any customs duties or import taxes are the customer's responsibility.
Can I change or cancel an order after placing it?
We process orders quickly, so if you need to change or cancel, email dream@possibletraining.com within 12 hours of ordering and we'll do our best. After that, your order may already be on its way.
Returns & exchanges
What's your return policy?
You can return most items within 30 days of purchase. Items must be unused, in the same condition you received them, in the original packaging, and with your receipt or proof of purchase. Return shipping is your responsibility (typically $19.95–$29.95) and isn't refundable. Sale items are final. Full details are on our Refund Policy page.
How do I start a return or exchange?
Email us at dream@possibletraining.com with your order number and we'll walk you through it. Note we only replace items that are defective or damaged — so for a different size or item, the fastest route is to return the original and place a new order.
When will I get my refund?
Once we receive your return, inspect it, and approve it, we'll refund your original payment method (minus the return shipping cost). Refunds are reviewed individually, so we don't quote a fixed turnaround. (EU orders are refunded within 15 business days of approval.)
Are memberships refundable?
If you cancel your RealSkill or SkillPlus membership within the first 30 days of your subscription, you're eligible for a full refund. After 30 days, memberships aren't refundable.
My item arrived damaged or wrong — what do I do?
Email dream@possibletraining.com with your order number and a photo, and we'll replace it — we replace any item that arrives defective or damaged.
Products & sizing
What's included with my product?
Each product page lists exactly what's included. Many tools also come with RealSkill app content — for example, the RipLight Pack of Two includes the RipLight Essentials program (10 free RealSkill tutorials), and the Decision System packages include the 35-drill Decision Driven Skills System. For the full list on any item, check its product page.
What size should I order?
Apparel comes in standard sizes (S–XL). If you're between sizes or unsure, reach out and we'll help.
Which product is right for what I'm working on? Coaching
Tell us what you're trying to improve and we'll point you to the right fit.
Are the products for a specific age or skill level? Coaching
Our tools and programs are built for players across levels — beginners through advanced. Not sure what fits you? We'll tailor a recommendation.
Do I need the app to use the products?
No — the physical tools work on their own (RipLight, for example: "no apps, no Bluetooth, no programming needed"). Some purchases do include RealSkill app content (like the RipLight Essentials tutorials or the Decision Driven Skills System). One thing to know: the Train at Home kit comes in two versions — Tools Only (no app account included) or Tools + Video System (tools plus RealSkill training access). So if you bought Tools Only and can't log in, that's expected — the Tools + Video System is the one with app access.
RealSkill membership
What is RealSkill membership?
RealSkill is I'm Possible's online training system — a checklist-based approach to skill development with 900+ skill assignments across 20+ training programs (900+ videos), progress tracking, a "Needs Work" folder for revisiting skills, and access on any device.
How much does it cost?
$49/month, or $499/year (save 15%). You can start with a 7-day trial for $7, which then renews at the monthly rate.
Is there a trainer-guided option?
Yes — SkillPlus ($99/month) is the trainer-guided version: everything in RealSkill, plus a dedicated Trainer Guide, a one-on-one onboarding session, video feedback on your technique, and weekly group calls with I'm Possible trainers. Same system, more guidance.
What do members get in the shop?
Free shipping on shop purchases, plus 10% off PT Academy in-person training with Micah Lancaster and Skool community access.
How do I become a member?
Join from the RealSkill page or the Join & Save option in your cart.
Is there a trial?
Yes — 7 days for $7, then it renews at $49/month.
Account & login
How do I sign in?
At the account login, choose Continue with Shop, or enter your email for a one-time code.
I'm a member but the site doesn't recognize me — why?
Make sure you're signed into your account on the store (possibletraining.com). Your membership benefits show once you're logged in there. Signing into the training app doesn't automatically sign you into the store.
What's the difference between my shop account and the training app?
Your shop account (possibletraining.com) handles orders, benefits, and your subscription. The training app (app.possibletraining.com) is where you actually train. Same login identity, two places.
Training & the app
How do I access my training?
At app.possibletraining.com, signed in as a member.
What is RealSkill / the TDSE approach? Coaching
RealSkill is built on TDSE — Technique-Driven Skill Enhancement, the training methodology Micah Lancaster created. The core idea: real skill isn't a bag of "moves," it's built from precise techniques and abilities you actually own. TDSE breaks the game into a named library of 300+ techniques — because once you can name a technique, you can truly train it instead of just imitating it. It's also intention-first: you don't pick a move because of what the defender does, you pick it because of what you intend to do — "you can't read your way into a move you don't own." RealSkill turns that into a step-by-step checklist system — 900+ skill assignments across 20+ programs — so you build technique deliberately and it shows up on its own in the game.
Getting help
How do I contact support?
Email us at dream@possibletraining.com, or use the chat on our Contact page.
Chat with us
Chat with Possible — our 24/7 support chat.